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General Questions

Who are PALM CE courses designed for?

PALM CE courses are designed for licensed massage therapists and other eligible massage professionals seeking convenient, high-quality continuing education. Individual course pages will identify any prerequisites or specific eligibility requirements.

Are PALM CE courses completely online?

Yes. PALM CE courses are delivered online and are designed to be completed remotely. Any course-specific requirements will be clearly listed before enrollment.

Are the courses self-paced?

Yes. PALM CE courses are self-paced, allowing you to complete your coursework around your professional and personal schedule.

Will PALM CE courses count toward my license renewal?

Continuing education requirements vary by state. Each course page will identify applicable approvals, CE hours, and other important information to help you determine whether the course meets your licensing requirements.

Is PALM CE an NCBTMB Approved Provider?

Yes. PALM CE offers continuing education through an NCBTMB Approved Provider. Applicable courses will display approval and continuing education information on the individual course page.

Will PALM CE report my continuing education hours?

When electronic reporting is available through participating state boards or reporting systems, PALM CE will submit completed continuing education hours on your behalf. Reporting information and any state-specific requirements will be provided where applicable.

Will I receive a certificate of completion?

Yes. After successfully completing all course requirements, you will receive a downloadable certificate of completion for your professional records.

What do I need to do to successfully complete a course?

Completion requirements vary by course and may include reviewing all required course material, completing knowledge checks, passing a final assessment, and completing any required course evaluation. Specific requirements are provided within each course.

How quickly are my CE hours reported?

For states or reporting systems where PALM CE provides electronic reporting, completed hours will be submitted according to PALM CE's reporting schedule (within 3-5 business days). Your certificate should still be retained for your records.

Can I complete a course on my phone or tablet?

Yes. PALM CE courses can be accessed from compatible computers, tablets, and mobile devices with an internet connection. For the best learning experience, some course materials may be easier to view on a larger screen.

Payments and Refunds

What payment methods do you accept?

You can pay by credit or debit card through our secure checkout. Available methods may vary by country.

Can I pay in installments?

If installments are available for a course, you will see the option at checkout. If you do not see it, that course is purchase-in-full only.

How do I request a refund?

PALM CE wants you to feel confident in your course purchase. Refund requests may be submitted within 7 days of purchase, provided the course has not been substantially accessed or completed.

Refunds will not be issued once a learner has completed a significant portion of the course, attempted the final assessment, received a certificate of completion, or had continuing education hours reported to a licensing board or reporting agency.

If you experience a technical issue that prevents access to your course, please contact PALM CE so we can assist you.

I was charged but I cannot access my course. What should I do?

First, confirm you are logged in with the email used at checkout. If access still does not appear, contact support with your order details so we can fix it.

Technical Support

I cannot log in. What should I try first

  1. Check your email and password.

  2. Use “Forgot password” on the login page and reset your password.

  3. Make sure you are using the same sign-in method you used before (email/password vs Google/Apple).

  4. Try a private/incognito window.

  5. If you still cannot access your account, contact us with the email you used to register. Helpful links:

  • Login: https://support.learnworlds.com/support/solutions/articles/80000969815

  • Reset password: https://support.learnworlds.com/support/solutions/articles/80000969284

Videos won’t play or keep buffering. How do I fix it

  1. Refresh the page, then try again.

  2. Check your internet speed and switch to a stronger connection if possible.

  3. Pause the video for 30 to 60 seconds to let it load.

  4. Turn off VPN or ad blockers and retry.

  5. Try another browser (Chrome, Firefox, Safari, Edge) or another device.

  6. Clear your browser cache and cookies. Helpful links:

  • Clear cache (Chrome): https://support.google.com/chrome/answer/2392709

  • Clear cache (Safari): https://support.apple.com/en-us/105082

  • Clear cache (Firefox): https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

A lesson page looks broken or buttons don’t work. What should I do

  1. Hard refresh the page (Windows: Ctrl+F5, Mac: Cmd+Shift+R).

  2. Disable browser extensions (especially ad blockers, script blockers, and password tools) and reload.

  3. Update your browser to the latest version.

  4. Try a different browser or device.

  5. If the issue happens only on one course unit, note the lesson name and send us a message. Helpful links:

  • Update Chrome: https://support.google.com/chrome/answer/95414

  • Update Safari: https://support.apple.com/en-us/102665

  • Update Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release

I can’t download files or handouts. How can I resolve this

  1. Check if the download is blocked by your browser. Look for a download warning and choose “Keep” or “Allow” if you trust the file.

  2. Try right-clicking the file link and choose “Open link in new tab.”

  3. Ensure your device has enough storage space.

  4. Try another browser or device, especially if you are on a work computer with restrictions.

  5. If you receive an error, send us the file name and a screenshot of the message. Helpful links:

  • Chrome downloads help: https://support.google.com/chrome/answer/95759

  • Safari downloads help: https://support.apple.com/en-us/HT201730

I’m not receiving course emails or notifications. What should I check

  1. Check your spam/junk folder and search your inbox for our school name.

  2. Confirm the email address in your account profile is correct.

  3. Add our sender address to your safe senders list.

  4. If you use a work or hospital email, ask IT if external learning emails are filtered.

  5. If emails still do not arrive, contact us and include your registered email plus the date/time you expected the message. Helpful links:

  • Gmail: mark email as not spam: https://support.google.com/mail/answer/1366858

  • Outlook: safe senders list: https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-7fb879ab-47b8-4c19-98a7-0b5b79a1aeba

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